Delivery Information

This page explains how delivery works, including where we deliver, what’s included, any possible extra fees, and what to expect on the day your bed arrives.

Free Standard Delivery – Mainland UK Only

We offer free curbside delivery for all orders shipped to most addresses in mainland UK.

What’s included:

  • Free delivery Monday to Friday, 08:00–18:00
  • Delivery to your driveway or doorstep (ground floor)
  • Pre-notification and tracking via email or SMS

📍 Mainland UK includes England, Wales, and most of Scotland – excluding Highlands & Islands (see below).

Delivery Times Based on Order Day

Order Placed Tracking Number Sent Delivery Expected
Monday Tuesday ~12 Noon Wednesday
Tuesday (before 10 AM) Tuesday ~12 Noon Wednesday
Tuesday (after 10 AM) Friday ~12 Noon Monday
Wednesday or Thursday Friday ~12 Noon Monday
Friday (before 10 AM) Friday ~12 Noon Monday
Friday (after 10 AM) Tuesday ~12 Noon (next week) Wednesday (next week)
Saturday or Sunday Tuesday ~12 Noon (next week) Wednesday (next week)

Remote Areas & Surcharge Zones


Some locations are classed as remote or hard-to-reach by our courier (DX Delivery). These will incur an additional charge of £20 to £60, depending on where you live.

Surchargeable Postcode Areas:

Region Postcodes
Scotland – Highlands & Islands IV1–IV28, IV30–IV36, IV40, IV52–IV54, IV63, PA21–PA40, PA80, KW1–KW14 (only upon special request), PH17–PH26, PH30–PH41, PH49–PH50, HS (all)
Grampian Region AB1–AB5, AB9–AB16, AB21–AB25, AB30–AB39, AB41–AB45, AB51–AB56
Additional Scottish Postcodes KA27–KA28, ML12, G63, G83, G84, DD1–DD6, PH3–PH14, TD1–TD10
Islands & Offshore Isle of Wight (PO30–PO41), Isle of Man, Channel Islands, Scilly Isles, Scottish Islands
South West England EX1–EX24, EX31–EX39, PL1–PL35, PL95, TR1–TR20, TR26, TR27, TR93, TQ1–TQ14
West & Rural Wales LD1–LD8, SA14–SA20, SA22, SA31–SA48, SA61–SA73, SY15–SY25
London Congestion Zones E, EC, N, NW, SE, SW, W, WC

If your postcode falls within these zones, you will be notified of the surcharge during checkout or by our customer service team.

Additional Charges You Should Know About

Remote Area Surcharge

  • Applies to postcodes listed above. Fee: £20–£60
  • We recommend checking your postcode before checkout.

Waiting Time / Demurrage

  • 15 minutes of unloading are free.
  • demurrage fee may apply — usually £10–£20 per 15 minutes.

Missed Deliveries

  • You get up to 3 delivery attempts.
  • If no one is home after 3 tries, your bed is returned to our warehouse.
  • Return-to-sender and redelivery fees may apply (approx. £30 or more).

Help us avoid this!
Make sure someone’s home or let us know if access is limited!

Delivery Day – What to Expect

  • to the ground floor only — usually your driveway or doorstep
  • For flats or apartments: we’ll deliver to the main entrance only
  • We don’t bring the bed upstairs or into rooms
  • You’ll receive a photo or signature confirmation
  • Up to 3 attempts before it's returned

Check Your Delivery for Damage

Please inspect your delivery right away.

  • If you see damage, sign as "Damaged" when accepting the order
  • Keep all original packaging until any claim is resolved
  • Report visible damage within 7 days
  • Lost item claims must be made within 21 days of dispatch

Warranty Information

We are committed to providing high-quality products designed to last. Our Bloom Bunk Bed comes with a 2-year warranty covering manufacturing defects and material quality.

What’s Covered?

  • Structural integrity of the frame.
  • Defects in materials or workmanship.
  • Loose joints or breakages under normal use.

What’s Not Covered?

  • Damage due to misuse, improper assembly, or modifications.
  • Normal wear and tear (scratches, dents, or stains).
  • Water damage, accidental damage, or environmental factors.

How to Make a Warranty Claim

  1. Contact our support team via [email/phone number] with your order details.
  2. Provide a description of the issue and clear photos of the defect.
  3. Our team will assess the claim and arrange for a repair, replacement, or refund where applicable.

Returns & Exchanges

  • We accept returns within 30 days of delivery if the item is unused and in its original packaging.
  • Custom or made-to-order products are non-refundable.
  • Return shipping costs apply unless the product is faulty.

For further assistance, feel free to contact our customer support team. We’re happy to help!

Contact Us

FAQ

Delivery usually takes 3-5 working days. We’ll provide tracking information once your order is dispatched.

Yes, our bunk bed comes with a 1-year warranty covering manufacturing defects and material quality.

We accept returns within 30 days if the product is unused and in its original packaging. Please check our return policy page for details.

Currently, we only deliver within the UK, but we are working on expanding our shipping options.

You can reach our customer support team via email. We’re happy to help!